Charles T. Thibodeau & Associates
You Have A Need, We Have Your Solution
Supervision Concepts:
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CONCEPTS
SYLLABUS
CTTA1201
Six Hours of Continuing Training
AUTHOR:
Charles T. Thibodeau, M.Ed., CPP, CSSM, CPO , CPOI, CPAT, CPDT
EDITOR:
Barry Swanson, LPS
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COURSE RATIONALE
Every security officer company needs trained supervisors to assist in reaching it’s critical goals. This course covers the study of basic supervision concepts including: supervision responsibilities and job descriptions, on-site supervision, roving supervision, regional supervision, shift-change protocol, enforcement of post orders, interpersonal verbal and written communications, delegation of authority, follow up and follow through on assigned tasks, and critical incident management. Supervisors need training in such things as planning, organizing, controlling, delegating, disciplining, motivation, and morale building, all of which is included in this course.
COURSE FOCUS
This course will be a great motivation tool for security officers to increase their professionalism, who have no idea of the opportunities awaiting them at the top of this industry, or a pathway to get there. Maslow’s “Hierarchy of Needs” recognizes the five needs of the security officer as Safety, Job Security, Belonging, Recognition and Opportunity for Advancement. Today’s security officers need to know that there is much more to private security than low level, go-nowhere jobs. They need hope for advancement and a higher goal to work towards. This course will show them the way up the ladder and will examine the many professional organizations available for them to join, the many certification opportunities, the hundreds of books and the numerous trade magazines available. This course is focused on the one factor no other course is focused on - motivation.
METHODOLOGIES
This course will be taught by utilization of an appropriate selection of the following tools, tailored specifically to facilitate the delivery of the subject matter being taught: lectures, demonstrations, illustrations, class discussions, readings, tutorial exams, videotape, audio tape, computer projection, transparency projection, two-way interactive computer, other standard methodologies.
COURSE CONTENT GOALS
The students will be exposed to the following list of topics during the above described seminars:
SUPERVISION CONCEPTS
1. Examine the supervisors role in the company
2. Profile of an effective supervisor
3. Examine supervision responsibilities
4. Examine supervisor job descriptions
5. Define chain of command
6. Define span of control
7. Define unity of command
8. Explain the duties of on-site supervision
9. Explain the duties of roving supervision
10. Explain the duties of regional supervision
11. Outline proper shift-change protocol
12. Discuss enforcement of post orders
13. Examine interpersonal written and verbal communications
14. Explain ethics in supervision
15. Examine delegation of authority
16. Describe follow up and follow through
17. Review critical incident management
18. Discuss and describe planning
19. Discuss and describe organizing
20. Discuss and describe controlling
21. Discuss and describe delegating
22. Discuss and describe discipline
23. Discuss and describe motivation concepts
24. Discuss and describe morale building
25. Discuss ways to become a supervisor
26. Examine numerous professional associations
27. Examine numerous certification programs
28. Examine security available books and periodicals
29. Examine home study DVD/video courses
30. Examine post-secondary college opportunities
INSTRUCTOR EXPECTATIONS
The instructor expects each student to have perfect attendance, be on time for each session, keep their breaks to the posted time limits, be alert during each seminar training session and participate in exercises and projects. Students will be encouraged to speak their mind and challenge the instructor as the need arises. Each student is encouraged to take notes.
HOW THE STUDENT WILL BE EVALUATED
The instructor will use a pass/fail method of evaluation. The only testing used in this seminar is an occasional tutorial exam. The students will be evaluated by their participation in the seminar and by the amount they contributed to discussions and by general comments made during the presentations. The evaluation will also include how well the student met the instructor’s expectations as set out above.
CERTIFICATE OF COMPLETION
A certificate of completion will be awarded to each student after his or her successful completion of the course. The certificate of completion will indicate date of completion, hours of attendance, and the specific seminars that have been successfully completed.